Verge Labs Inc. (Akumen.com)

Thank you for choosing Akumen Online Inc.!

Our knowledgeable and courteous staff is here for you both before and after your purchase. Offering best-of-class customer support channels, not offered by anyone else in the industry, we can be contacted via: LiveChat Online, HelpDesk Express and Phone - compare and you will see why our best business is our return customers and referrals.

For your convenience, our phone hours are Monday through Friday 10am through 4pm excluding U.S. National Holidays.

If you have a question about products, our knowledgeable sales staff is available by calling 512.467.2808. Spam has become a huge problem for everyone but to contact us outside our phone hours, you may also issue a HelpDesk ticket.

Every Akumen Online order is carefully assembled, tested, packaged and shipped, and we support our products before and after the sale. If you have questions about support for Akumen Online products, or need to return your purchase for some reason, please be aware of the following guidelines. Products from other manufacturer's are the responsibility of the original manufacturer 30 days are receipt of goods unless otherwise specified by manufacturer. Please review manufacturers policies on there particular product.

Please check the contents of your shipment immediately against items marked as shipped on your invoice. Report any discrepancy in the number of items or damage to packaging to the carrier/agent that delivered the shipment to you. Sign only for the cartons actually delivered. If, upon further inspection , you notice further damage or loss, please save all packaging material and notify the carrier/agent immediately. If you make a report to the courier agent, please retain a case number (if given) and contact Akumen at our Help Desk or via Phone.

For other support, including online documentation and software, please see product pages for links to resources. For direct support, we are happy to provide free real time online chat support during normal business hours.

We believe your order will reach you promptly and your product will work for you without a problem, but if you do have trouble, can't resolve it with the support resources mentioned above and need to return an item to us, please be aware of the following guideliines:

Akumen recommends that you carefully select your items before purchasing because the return policy has been updated (march.2006) to a 25% restocking fee on all items returned within 20 days of the invoice date - NO EXCEPTIONS. Many items still offer a 15 day money back warranty but money back warranty will be stated on the specific item page. If you are not sure the item you would like to purchase has a restocking fee or not and would like to clarify please issue a HelpDesk ticket to verify. After 30 days all warranty returns are to be handled directly to the manufacturer (of the product) but please contact Akumen Inc for assistence and contact information.

Contact technical support to request an RMA or visit us in online chat support to troubleshoot your problem before returning the product. You must have an RMA number to return merchandise to Akumen. The customer is responsible for shipping back to Akumen. We are not responsible for loss or damage incurred in shipment back to us, and we strongly recommend that your insure the package(s) your returning.

If you are authorized by having a RMA number from Akumen, for tracking and control purposes we ask that you note the following RMA Guidelines:

After you have contacted technical support, you will be issued a number for your return and sent an email telling you the procedure and return policies.

• Contact our support staff by phone or via HelpDesk to obtain an "RMA number".
• Only registered customers will be able to obtain RMA numbers. If you are not a registered customer, please register. Once registered you will be able to obtain and request a RMA via the "Returns" tab in the "Your Cart Section".
• All products must be returned in the original packaging and include all documentation, manuals, software and cables. Products must be in like-new condition or fees will be applied.
• All packages will be refused if an RMA number is not issued or clearly marked on the outside of the box.
• All packages will be refused if returned COD or our shipping account number was used without previous permission..
• Domestic Orders: Purchaser is responsible for the return shipment and insurance cost.
• International Orders: Purchaser is responsible for shipping costs "to" and "from" Akumen Online.
• Akumen is not responsible for damage or loss incurred during shipment back to us, and we strongly suggest you insure your package.
• RMAs are valid for 15 days, and the product(s) must be received by Akumen before expiration. RMAs cannot be extended or re-issued.

All Returns must have an assigned RMA number visible on the package in order to ensure their efficient delivery and tracking. RMA processing is very easy but becomes complicated when RMA are not received timely. Akumen Inc also receives RMA numbers for the items being returned by you, from the original supplier. The suppliers are not lenient and Akumen Inc must adhere to there strict RMA policies so please make sure, if returning products, you return them timely or risk chance of not being able to return the goods.

All products have a one (1) year warranty for parts and labor, with some exceptions or unless otherwise marked or additional warranties or extended service plans purchased.

Akumen warrants its products (see exception below) to be free from defects in materials and workmanship for a period of one (1) year from date of purchase unless otherwise marked or additional warranties or extended service plans purchased. During that time, should your product fail to be in good working order at any time, Akumen will, at its option, repair or replace the device at no additional charge, except as set forth below.

Warranty service or replacement will be provided after you contact Akumen Technical Support to obtain an Return Merchandise Authorization (RMA) and instructions on where and how to obtain repair or replacement.

Akumen products are tested extensively with every kind of machine available to us and all current (2005) versions of mainstream operating system natively support: FireWire, FireWire 800, SCSI, SATA, USB and Fibre storage solutions and adapters. If you are not sure, please contact the operating system manufacturer for verification.

A few options are available for shipping of most orders, and you will be presented with the available options at the time of check out from the Akumen Online store. Prices are displayed for each option, and you can choose based on price and available services. These options apply to most locations in the Continental US and Canada. If you would like to use your own courier accounts, this can be setup easily by sending us a email or fax - contact us for details.

• Some remote locations may not be accessible by one day delivery service with our courier, and for these recipients "overnight" delivery can take two days or more. These locations are destinations well outside of urban areas and off the normal courier routes. We can't tell you when you order if your final destination falls into this category, but if you live in such a place you probably have some idea already. We apologize for the inconvenience, and are assured the range of our chosen courier company is expanding rapidly.
• Most International deliveries are done only on an expedited delivery basis that to most locations takes three to six days. The situation above applies to to international deliveries as well, and occasionally there are remote locations where delivery requires an extra day. Again, our apologies. Our courier for these orders is UPS or Airborne, known for their worldwide distribution system, and we are assured they are reaching new destinations every day.
• Orders to international destinations can be delayed in customs, and the policy's of border and customs agents change rapidly and Akumen Online can't be aware of all possibilities. the Customer is responsible for all customs and duties that apply in their country.
• We will supply you with tracking info on your order, but can't be responsible for a shipment that is delayed because of remote location outside of normal courier routes, or unexpected delays in customs. We'll make every effort to help you track packages, and will contact couriers for you when there are issues, but not not take responsibility in any way for these types of delays occurring our side of our offices and control.

Akumen Online uses Airborne or UPS for overnight and international orders. All shipping rates are calculated in real time as the order is completed in our store and are drawn directly from the the rates provided us by our couriers. We believe most rates to be accurate, but all orders are reviewed before fulfillment and in the event there is a discrepancy in published shipping rate and actual rate you will be informed before your order is completed.

Many orders on in stock items placed before 12pm can usually be shipped the very same day, especially small items such as cables, adapters and none-raid enclosures. Orders are processed on a first-in, first-out base. If you absolutely must have something, we recommend you call us before ordering to verify current stock conditions but orders are more likely to require 24-48 hours from the time the order is placed to the time they leave our offices. Once again, if you have questions about the actual turnaround time of your order, please contact us. When contacting our staff, please make sure you note the persons name and extension when verifying anything, this is just good practice.

All RAID systems are "Custom Built" and tested after the time of order. FireWire RAID systems require approx 3-7 working days and SCSI & Fibre Raids require as much as 7-10 working days. Time might vary, so please don't hesitate to contact us via: LiveChat Online, HelpDesk Express and Phone to verify current shipping timelines.

In this context, "overnight delivery" means overnight from the time it leaves us.

We make our best effort to remain in stock on all items, and to post exceptions on the web site or make other reasonable effort to inform customers about product availability. Please contact us for questions about availability of products.

All orders shipping within the state of Texas or with a payment from with a billing address with in the state of Texas is subject to 8.25% Texas Sales Tax. Akumen Online (Akumen Inc.) does not bill or collect Sales Tax outside the state of Texas. If the customer has a Texas Reseller Certificate, this certificate must be faxed or mailed prior to shipping the order. When an order is shipped and sales tax certificate is not received prior to shipment, we cannot do a tax refund, the entity will have to handle the tax refund directly with the State of Texas.

Akumen Online accepts: MasterCard, Visa, Discover, American Express and Discover.

If the billing address on your credit card and the shipping address do not match, customers are required to complete our credit card authorization form. This form enables you to provide a copy of your credit card for our records. Akumen Online (Akumen Inc) can not ship your order, unless we have received your credit card authorization form or previously setup between customer and Akumen Online, to ship to an address different from the billing address, a step taken to protect both customer and Akumen Online from fraudulent orders.

If you are shipping to an address other than the billing address on the credit card, please download and complete this credit card authorization form. (PDF). Follow the instructions on this form. Your order can not ship to an address different from the billing if we do not have this form in our records.

Please read carefully. All PayPal and American Express (AMEX) payments are processed through the PayPal system. There are two important things to consider, if you are shipping to a different address then the credit card is billed to or a none-verified PayPal address you will be required to complete and send back a credit card authorization form. PayPal confirms if the address is verified for both PayPal and AMEX shipping address. Please make sure you ship to the same address that the credit card is billed to or before you order, make sure you contact your bank to add the alternative address as a verified address.

If you are needing to cancel an order placed with Akumen.com (Akumen Inc.), we strongly suggest you call (512-467-2808) immediately, and not email nor HelpDesk. Do not leave messages, call during normal office hours and speak with a REAL PERSON. This is the only way we can be sure to cancel an order or also during office hours, come online and chat. In stock items ship quickly so voicemails and email requests to cancel orders may be received too late to stop shipment or charging of your credit card.

If you do use email or leave voicemail to cancel an order and we fail to receive it in time, we will of course accept the return, but you will will be subject to the shipping charge both to-and-from your address as well as any restocking fee. By phone or live chat, and Akumen Online rep can cancel your order on the spot and give your confirmation information.

On International orders and in some other circumstances, our customers have asked that they be provided a way to order "offline".

To order without going through our on line store, in short, you will determine your price and fax or mail your order in along with payment.

When paying by wire transfer (For International orders) your bank will ask you for information on our bank. Contact us for details.

Akumen Online often makes special prices and promotions available to it's customers on our mailing list or through other special web offers. Sometimes these orders will be billed in a special way to reflect the promotion.

Any items designated in a mail out special offer or on the product web page as "Preorder Status" means the item is not currently in stock, and is either a preorder of a new product or an advance order on a new build of a product being updated or its shipping delayed until a later date for some reason. Often we advertise special new low prices and designate items as preorder because we are buying a large volume of parts at a special low price and passing the savings on to you. In order to lock these orders in so we can better estimate total numbers, we will often charge your credit card early. These kinds of orders can still be cancelled, but charging your card early allows us to lock in a low price, and then ship orders quickly (with the paperwork all done) when they finally ship. If you feel your credit card has been charged before your order ships, please check the web page for that product to determine if it is a preorder item.

There are a number of special circumstances the customer should be aware of on orders shipping to an international address.

Akumen Online (Akumen Inc) is happy to ship orders to International destinations. But in order to protect ourselves and our customers, we require additional verification of credit cards in the form of a legible photocopy of the front and back of your card mailed or faxed to us after your order is placed and before it ships. It is very important to know that the back of the card must be legible so we can contact the bank in question for verification.

These steps are taken to protect against credit card fraud. Double verification of your credit card protects YOU against someone else using your account without your card. Many companies are no longer shipping internationally because of these problems. Some countries or shipping destinations require all sales only accepted by wire transfer or paypal funds transfer.

If you can't download this form or for some other reason cannot place your order, please see our instructions for placing orders off line (including bank wire transfer information and instructions for completing orders outside of our on line store) or call a Akumen Online representative for assistance.

The Akumen's web site has been designed to provide a safe, effective means to gather information and place orders via the Internet. Privacy is of great importance; and information you provide to Akumen does not leave Akumen. There is enough junk mail / e-mail spam in the world, NitroAV does not sell, trade, or otherwise exchange customer addresses or e-mails. Customer will not receive any continual email solicitation from the company, unless the customer consents to the solicitation at checkout, or through a double opt-in process. And, if the customer does receive email from the company, the company agrees to have a simple unsubscribe option available, along with unsubscribe instructions in every email.

For the purpose of security, this site offers Verisign 128bit SSL Encryption of sensitive data. This process is endorsed by the credit card issuers as a safe way to transmit sensitive data via the Internet. Checking out using SSL Encryption ensures that the information you provide will be accessible only to Akumen. Also Akumen does not store your credit card information in any of our systems, this is done also for your security. Any changes or returns will require us to contact you to get your credit card information.

Akumen Online provides links to other web sites that provide sales and information we believe may be useful to our customers. Akumen Online does not pass any information to these web sites at anytime and is not responsible for the privacy practices or the content of such web sites.

LIMITATION OF LIABILITY:LIMITATION OF LIABILITY IN ALL CIRCUMSTANCES AKUMEN'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. AKUMEN SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. AKUMEN SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT AKUMEN IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

GENERAL TERMS AND CONDITIONS Payment Terms; Orders: An order is not binding upon Akumen until it is accepted; Akumen must receive payment before it will accept an order unless other wise agreed on or specified. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Akumen. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Title; Risk of Loss: Akumen will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. Akumen reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Akumen to sign appropriate documents on Customer's behalf to permit Akumen to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Akumen will advise Customer of estimated shipping dates, but Akumen will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction: Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Akumen Inc and Customer shall be governed by the laws of the State of Texas, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Akumen and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of Texas, Travis County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Akumen Inc that is more than 30 days after the date of the applicable invoice.

Severability: If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Texas law.

Waiver: The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement: These terms and conditions, together with the Akumen Inc invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Akumen and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Newegg.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

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